In case your agent needs to speak to you to confirm a job, models have to be connected to our phones and available 24/7. Essentially, we are always on-call. Furthermore, with the ubiquity of smartphone-based social media, models are self-promoters, working around the clock gratis and further blurring the line between work and leisure.
In Jacobin’s new technology and politics issue, Nicole Aschoff explores the rise of smartphone society and the implications for labour.
Here are our highlights:
Smartphones extend the workplace in space and time. Emails can be answered at breakfast, specs reviewed on the train home, and the next day’s meetings verified before lights out. The Internet becomes the place of work, with the office just a dot on the vast map of possible workspaces.
The extension of the working day through smartphones has become so ubiquitous and pernicious that labor groups are fighting back. In France, unions and tech businesses signed an agreement in April 2014 recognizing 250,000 tech workers’ “right to disconnect” after a day’s work, and Germany is currently contemplating legislation that would prohibit after-work emails and phone calls. German Labor Minister Andrea Nahles told a German newspaper that it is “indisputable that there is a connection between permanent availability and psychological diseases.”
Smartphones are a godsend for the dramaturgical aspects of life. They enable us to manage the impressions we make on others with control-freak precision. Instead of talking to each other, we can send text messages, planning our witticisms and avoidance strategies in advance.
The evolution of work over the past three decades has been characterized by a number of trends — the lengthening of the workday and workweek, the decline of real wages, the reduction or elimination of non-wage protections from the market (like fixed pensions or health and safety regulations), the proliferation of part-time work, and the decline of unions.
At the same time, norms regarding the organization of work have also shifted. Temporary, project-oriented employment models are proliferating. Employers are no longer expected to provide job security or regular hours, and employees no longer expect those things.
The ubiquitous use of smartphones to extend the workday and expand the market for shit jobs is a result of the weakness of both workers and working-class movements. The compulsion and willingness of increasing numbers of workers to engage with their employers through their phones normalizes and justifies the use of smartphones as a tool of exploitation, and solidifies constant availability as a requirement for earning a wage.
The smartphone is central to this process. It provides a physical mechanism to allow constant access to our digital selves and opens a nearly uncharted frontier of commodification.
Braverman said that “the capitalist finds in [the] infinitely malleable character of human labor the essential resource for the expansion of his capital.” The last thirty years of innovation demonstrate the truth of this statement, and the phone has emerged as one of the primary mechanisms to activate, access, and channel the malleability of human labor.
Smartphones ensure that we are producing for more and more of our waking lives. They erase the boundary between work and leisure. Employers now have nearly unlimited access to their employees, and increasingly, holding even a low-paid, precarious job hinges on the ability to be always available and ready to work. At the same time, smartphones provide people constant mobile access to the digital commons and its gauzy ethos of connectivity, but only in exchange for their digital selves.
Smartphones blur the line between production and consumption, between the social and the economic, between the pre-capitalist and the capitalist, ensuring that whether one uses their phone for work or pleasure, the outcome is increasingly the same — profit for capitalists.
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